Terms of Service

Last updated: May 15, 2026

1. Acceptance of these Terms

This website (the "Site") and platform are owned and operated by MaxLife MD ("MaxLife MD," "Company," "we," "our," or "us"). "You" or "your" refers to anyone who accesses, browses, or uses the Site, our platform, or any of our products or services (together, the "Services").

If you have questions before agreeing, please email us at [email protected].

2. Eligibility

You must be at least eighteen (18) years old and have the legal capacity to enter into a binding contract to use the Services. By using the Services, you represent and warrant that you meet these requirements and that all information you provide is accurate and complete. If you do not, you must stop using the Site immediately.

3. Your relationship with us

MaxLife MD is a digital health company. We provide the technology platform that connects you with licensed healthcare providers, partner pharmacies, and related vendors. MaxLife MD is not a medical practice and does not itself provide medical advice, diagnosis, or treatment.

When you register for the Services, you may receive consultations, treatment plans, prescriptions, and follow-up care from independent, licensed providers ("Providers") affiliated with a contracted medical group ("Medical Group"). The doctor-patient relationship — when one is established — is between you and your Provider and/or the Medical Group, not with MaxLife MD.

For purchases of non-prescription products, memberships, programs, and services sold directly by MaxLife MD, you have a direct customer relationship with us, and these Terms govern that relationship.

4. Providers, pharmacies & third parties

The Services rely on several independent third parties, including Providers, Medical Groups, partner compounding and retail pharmacies ("Pharmacies"), and laboratory partners ("Labs"). By using the Services, you authorize us to route your prescription and clinical information to the Provider, Pharmacy, and Lab needed to deliver your care, and you acknowledge that each of those parties is independently responsible for the services they provide.

We do not control the clinical judgment of Providers, the dispensing practices of Pharmacies, or the work of Labs. Your interactions and transactions with those parties — including the medications they dispense and the bills they issue — are between you and them. To the extent the law allows, MaxLife MD is not responsible for any loss, injury, or damage arising from your use of third-party goods or services, and you release us from any claims related to disputes you have with them. Some of our owners or affiliates may have a financial interest in third-party Providers, Pharmacies, or vendors.

5. Prescription orders & fulfillment

Certain products require a valid prescription from a licensed Provider. To obtain those products, you must complete a clinical intake and, where required, a consultation with a Provider, who will independently determine whether treatment is appropriate. Issuance of a prescription is solely at the Provider's discretion. Submitting a request, paying a consultation fee, or completing intake does not guarantee that any medication will be prescribed.

When a prescription is issued, it will typically be filled by one of our partner compounding pharmacies and shipped to the address you provide, or to our Parrish location for in-person pickup if you select that option. The cost of the medication may be bundled into your service charge or billed separately, as disclosed at checkout.

Some medications are not available through our partner pharmacies. In those cases, your Provider may issue a prescription for you to fill at a local pharmacy of your choice, in which case the pharmacy will bill you directly and you are responsible for picking up the medication. Prescriptions may be transferred between our partner pharmacies without prior notice, and some prescriptions may not be dispensed in child-resistant packaging unless you request it.

You agree that any prescription issued to you is for your personal use only. You will not share, resell, or redistribute any medication, and you will read all product labels, inserts, and instructions before use.

6. Subscriptions & auto-renewal

Some products and memberships are sold on a recurring subscription basis. If you enroll in a subscription, your payment method on file will be charged automatically at the start of each billing cycle (for example, every 30, 60, or 90 days) at the price disclosed when you enrolled, plus applicable taxes and shipping. Shipments may be processed up to two (2) days early to accommodate holidays or operational needs.

How to cancel. You may cancel a subscription at any time through your online account or by emailing [email protected]. To stop the next renewal, your cancellation must be received at least seven (7) days before your next renewal date. Cancellations received inside that window will take effect at the end of the then-current cycle.

Refunds for unused portions of a paid cycle are generally not provided once a cycle has begun, except as expressly stated in our Refund Policy or as required by law. We may pause, modify, or discontinue any subscription program at any time. If we change the recurring price, we will notify you in advance and you may cancel before the change takes effect.

7. Payments, taxes & pricing

All prices are in U.S. dollars and are exclusive of applicable taxes, shipping, and processing fees unless otherwise stated. By providing a payment method, you authorize us (and our payment processors) to charge that method for all amounts owed. You are responsible for keeping payment information current. We may refuse, limit, or cancel any order at our discretion, including for suspected fraud, pricing errors, or order limits.

MaxLife MD does not currently accept Medicare, Medicaid, Tricare, or any commercial insurance. You are financially responsible for all Services rendered. We may collect insurance information solely to help you seek reimbursement from your plan directly.

8. Shipping & returns

Shipping timing, methods, and costs are disclosed at checkout and in our shipping confirmations. Risk of loss for shipped products passes to you upon delivery to the carrier. For refund and return rules — including damaged or lost shipments and dispensed prescriptions — please review our Refund Policy, which is incorporated into these Terms by reference.

9. Protected health information

To deliver the Services, you may share personal and health information with us, your Provider, the Medical Group, the Pharmacy, and Labs. Information that you give directly to a Provider or Medical Group is "Protected Health Information" ("PHI") and is governed by the Medical Group's Notice of Privacy Practices, which the Medical Group will make available to you.

MaxLife MD is not itself a HIPAA "covered entity," but in some workflows we act as a "business associate" of the Medical Group. In those cases we handle PHI in accordance with HIPAA and applicable state law. Our handling of non-PHI personal information is described in our Privacy Policy.

10. SMS / text message terms

By providing your mobile number and opting in — through our website, intake forms, booking flow, or by replying to one of our messages — you consent to receive SMS and MMS messages from MaxLife MD, including appointment confirmations and reminders, intake follow-ups, shipping and prescription notifications, and occasional promotional messages.

Message frequency varies. Message and data rates may apply. We do not sell, rent, or share your mobile number or SMS opt-in data with third parties or affiliates for marketing purposes. You can opt out at any time by replying STOP to any message; reply HELP or contact us at [email protected] or 941-417-8858 for help. Wireless carriers are not liable for delayed or undelivered messages.

11. User materials & intellectual property

The Site, including its text, graphics, logos, images, video, audio, and software, is owned by or licensed to MaxLife MD and is protected by U.S. and international intellectual property laws. You may use the Site only for its intended purpose and may not copy, adapt, modify, distribute, scrape, or create derivative works from any part of it without our prior written permission.

Any feedback, reviews, photos, video, suggestions, or other materials you submit to us (other than PHI or information protected by law) are non-confidential and non-proprietary. You retain ownership, but you grant MaxLife MD a non-exclusive, perpetual, royalty-free, worldwide license to use, reproduce, adapt, publish, and display those materials in connection with our business.

We respect intellectual property rights. To report alleged copyright infringement under the Digital Millennium Copyright Act (17 U.S.C. § 512(c)), email our designated agent at [email protected].

12. Prohibited activities

When you use the Services, you agree not to:

• Use the Services for any unlawful purpose or in violation of any applicable law or regulation;
• Misrepresent your identity, age, medical history, or eligibility for any product or program;
• Share, resell, or redistribute any prescription medication, login, or account access;
• Scrape, data-mine, frame, mirror, or systematically copy any part of the Site or platform;
• Circumvent, disable, or interfere with security features, rate limits, or access controls;
• Upload malware, viruses, or anything else designed to disrupt the Services or other users;
• Harass, threaten, or impersonate other users, our staff, our Providers, or our partners;
• Submit false reports of abuse or misconduct, or otherwise misuse our support channels;
• Use automated tools (bots, scripts) to interact with the Services without our written consent;
• Disparage MaxLife MD, our Providers, or our partners in a manner that is knowingly false.

13. External links & social media

The Site may link to third-party websites or social media accounts as a convenience. We do not control those destinations and are not responsible for their content, terms, or privacy practices. Your use of any linked site is at your own risk and is governed by that site's own terms.

14. Disclaimers & "as is"

Information on the Site is provided for general informational purposes and is not a substitute for professional medical advice, diagnosis, or treatment from a qualified healthcare provider. Always seek the advice of your physician or another qualified provider with any questions you have about a medical condition. Never disregard professional medical advice or delay seeking it because of something you have read on the Site.

The Site is intended for users located in the United States. We make no representation that the Services are appropriate or available for use outside the U.S.

15. Limitation of liability

16. Indemnification

You agree to defend, indemnify, and hold harmless MaxLife MD and its officers, employees, agents, affiliates, vendors, the Medical Group, and Providers from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Site, platform, or Services; (b) your breach of these Terms or any representation you made to us; (c) your violation of any law or the rights of a third party; or (d) your interactions with another user or third party through the Services. We reserve the right to assume the exclusive defense of any matter you are required to indemnify, at your expense, and you agree to cooperate.

17. Termination

We may suspend or terminate your access to the Site or Services at any time, with or without notice, for any reason — including if you violate these Terms, if our agreements with a Medical Group, Pharmacy, or Lab end, or if we discontinue the Services. Upon termination, your right to use the Services ends immediately. Sections of these Terms that by their nature should survive termination (including disclaimers, limitations of liability, indemnification, arbitration, governing law, and miscellaneous) will survive.

18. Binding arbitration & class waiver

Informal resolution first. Before starting arbitration, both you and MaxLife MD agree to try to resolve the dispute informally. Send written notice describing the dispute and the relief you want to [email protected] or the address in the Contact section. The parties will then have thirty (30) days to attempt to resolve the dispute by phone or email.

Arbitration. If the dispute is not resolved within 30 days, either party may begin arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules. The arbitration will be conducted by a single arbitrator, will take place in Louisiana (or by phone/video if the arbitrator agrees), and will be governed by the Federal Arbitration Act. Each party will pay its own attorneys' fees unless the arbitrator orders otherwise.

Class action waiver. You and MaxLife MD agree to bring claims only in your individual capacity, not as a plaintiff or class member in any class, collective, or representative action. The arbitrator may not consolidate more than one person's claims, and may not preside over any form of representative proceeding. If this waiver is found unenforceable, the rest of this Section will still apply.

Batch arbitration. If 100 or more similar claims are filed by the same or coordinated counsel within a 60-day period, the AAA will administer them in batches of up to 50 to streamline the process.

Opt-out. You may opt out of this arbitration agreement by sending written notice to [email protected] within thirty (30) days after first agreeing to these Terms. The notice must include your name, address, and a clear statement that you want to opt out. Opting out will not affect any other part of these Terms.

19. Electronic communications & signatures

By using the Services, you consent to receive communications from us electronically — including by email, on the Site, and through SMS where you have opted in. You agree that any agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that they be in writing. You agree to the use of electronic signatures, contracts, and records, and waive any rights under any law that would require an original (non-electronic) signature or record.

20. Governing law

These Terms are governed by the laws of the State of Louisiana, without regard to its conflict-of-laws rules. Subject to the arbitration provisions in Section 18, any action that is not subject to arbitration must be brought exclusively in the state or federal courts located in Louisiana, and you consent to the personal jurisdiction of those courts. The prevailing party in any such action will be entitled to recover reasonable attorneys' fees and court costs.

21. Changes to these Terms

We may update these Terms from time to time. When we do, we will revise the "Last updated" date at the top of this page. Material changes will be announced through the Site or by email where appropriate. Your continued use of the Services after a change becomes effective constitutes your acceptance of the revised Terms.

22. Notice to California residents

Under California Civil Code Section 1789.3, California users are entitled to the following notice: if you have a complaint that we have not resolved, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by phone at 1-800-952-5210. California residents also waive California Civil Code §1542 with respect to releases granted in these Terms.

23. Miscellaneous

Entire agreement. These Terms, together with our Privacy Policy, Refund Policy, and Telehealth Consent, form the entire agreement between you and MaxLife MD regarding the Services and supersede any prior agreements.

Severability. If any provision of these Terms is held unenforceable, the remaining provisions will remain in full force and effect.

No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.

Assignment. You may not assign these Terms without our prior written consent. We may assign them freely.

Headings. Section headings are for convenience and do not affect interpretation.